Frequently Asked Questions
Are the electricity and water bills included in the price?
From the 15th of June to the 15th of September they are included in the price.
After and prior to these dates and for a stay of more than 3 nights, the electricity and water are not included and must be paid apart.
How may i request more information on your apartments?
You may do so by contacting us at our e-mail address: firstname.lastname@example.org, or through our website, under CONTACT US. In this website you may find all the important information you need on our apartments and be able to request more, if necessary. You may also contact us at our office from 9:00 a.m. to 2:00 p.m. and from 4:00 p.m. to 7:00 p.m. at tel: 963 129 900.
How do i confirm and formalize my reservation?
You may confirm your reservation of the apartment you have chosen by phoning us personally or by contacting us through our e-mail address. To formalize the agreement you will be asked to pay a 25% down payment in cash or through bank transfer.
When and how do i pay the rest of the amount?
You may do so in two ways: You may pay right before your arrival through bank transfer or upon arrival when you are handed over the keys.
What is the arrival and departure schedule?
You may avail of the apartment from 5:00 p.m. to 9:00 p.m. on the day of your arrival and must leave before 10:00 a.m. on the day of your departure.
Abiding by this schedule is of utmost importance as it allows Bolo Rent to guarantee the best quality cleaning and maintenance of all the apartments. Some adjustment may be permitted in exceptional cases to facilitate the entry or the departure of the apartment.
Where will i be handed the keys?
Your keys may be handed over in any of our two offices:
At present: at calle Cervantes, 3, in Oliva town. Or
During the summer season: also at the Carretera de Oliva al Mar (the road from Oliva town to Oliva Beach, between the Tennis Club of Oliva and the roundabout entry to the beach).
In any case, you will be given a phone number to be able to contact us upon your arrival for any needed information or assistance upon your arrival .
Are bedsheets and towels included?
Yes, all our apartments have bedsheets and towels (see general conditions), making it unnecessary for you to bring your own.
How equipped is the kitchen?
Our kitchens are fully equipped with all the necessary utensils and appliances. However, do not hesitate to contact us if you are in need of something in particular and we will try to accomodate you as well and as soon as we are able to do so.
Do you have baby cribs?
Yes, Bolo Rent has baby cribs available for the use of our guests. Please be aware of the need to let us know beforehand.
Do you have cleaning service?
You will find your apartments perfectly clean and prepared upon your arrival (see general conditions).
However, if any of our guests wish to hire additional cleaning service, periodic or otherwise, Bolo Rent may facilitate the adquisition of such, this, however, is not included in the price.
In case of an unexpected event or emergency, do you have client service?
Of course. For any unexpected turn of events, you may call us all throughout the day at our cellphone number: 661945533 and Bolo Rent will see to your needs as soon as possible.
May i bring my pet?
Pets are allowed in almost all of our apartments. However, it is best that our guests confirm beforehand. Supplement for pets per stay: 30€.
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